Booking formalities

We encourage you to buy a tour package directly in our office. It is comfortable and safe. You can read more about our company on this page.

How to apply?

If you are interested in taking part in the cycle trip  fill out this online form
If you want to join our hiking trip  fill out this online form

You can also send a regular e-mail at bird@bird.pl with all the necessary details.
- Name(s) of guest(s)
- Your home address (important to issue an invoice and/or send maps and other paper documents)
- Telephone contact
- What tour do you want to book?
- Single or twin bedded room(s) ? (you can also book one bed in shared twin)
- Will you need to rent the bike? (if yes, your height will be useful)
- Do you need to book any extra nights in Krakow (or eg. Warsaw, Wroclaw, Budapest, Vienna) before or after the tour?
- Any other wishes?

The application has a non-binding form. After receipt, we will check the availability of places and inform you about further formalities

Tour dates
We offer dates for each program. Most events start and end on weekends, so that you can easily organize a longer vacation by booking one tour after another. If possible, please adapt to these dates. However, if you want to go at a different time - it is possible and individually negotiated. The price may be a bit higher in this case.

Guided and self-guided tours
Most trips are offered in the most popular form in Europe today which is self-guided.  Participants pass the stages individually, at their own pace, based on the received map and route description. Sometimes GPS files are also available.
An exception is our most popular trip the Krakow and Dunajec cycle path*. In this case, we also offer the option of participating in a group escorted by an English speaking guide. In order for this event to take place, a minimum of at least 5-6 participants must be gathered. We keep you informed which dates are available in guided form.
Trips to Ukraine and Belarus are also organized only in the form of guided tours.

*UPDATE: From 2020 - due to the decrease in tourist traffic, we do not offer guided tours on guaranteed dates in Poland. We can only offer such services if a group traveling together requests the services of a tour guide.

Accommodation
During the trips, we offer accommodation in hotels and guesthouses of a decent standard. In this respect, Poland and its neighboring countries in which we offer tours do not fall behind the standards of the western world .
The rooms are clean, neat, they are always equipped with a bathroom - shower and toilet.
Double rooms are usually twin rooms, with separate beds. If a double room with a large double bed is important for you, please mark it on the application.
In case of the Krakow and Dunajec cycle path, we offer two categories of accommodation. The "basic" B category (2 and 3-star hotels and guesthouses) and "luxury" A - 3 and 4-star hotels. As for the rest of the events - we usually book the best available hotels in the towns on the route, with a 3-star standard.

Catering
The price of the event usually includes half board catering - breakfast and dinner. Breakfast is usually served from 7-9 am in the form of a rich buffet. A warm dinner (served 6-8 pm) includes 3 courses - appetizer, main course, and dessert. We try to arrange a varied menu, including regional dishes. You can order a vegetarian option. Additional accommodation before and after the event are booked as bed and breakfast.

Luggage service
During the event, we transport luggage between hotels. You can have any number of pieces of luggage. When leaving for the route, baggage is left at the reception until 9am, usually it can be found in the next hotel no later than 4pm, usually earlier.

Assistance during the trip
During the event, you can contact your company's representative in English at any time via phone. This is also possible in the evening, on weekends, and on holidays. In emergency situations, such as accident, breakdown of a rented bicycle, we try to organize help as quickly as possible. 

Prices and payment terms
The prices of services are provided in Euro. In addition, we publish a list of prices in US dollars and pounds sterling.
After confirming participation in the trip (if the application took place earlier than one month), we usually do not require a partial advance payment. We send an invoice for the whole amount about a month before the event.
As to the form of payment - we prefer a bank transfer in EU, USD or GBP. In exceptional situations, it is also possible to pay with a credit card. Everything regarding financial matters can be negotiated individually.

Cancellation policy
If it happens that you will not be able to go on a previously booked trip, please notify us in writing. We try to approach this type of problems in a manner that is as friendly as possible.
If resignation takes place no later than one month before the event starts - no costs are involved.
We do not set rigid deadlines and flat rate cancellation fee - that is, a certain percentage of the price for a given number of days before the event. 
We only deduct the actual costs incurred - this depends on the decisions of the hotels with whom we cooperate, as well as other circumstances
In the case of late cancellation, for example, a few days before the start of the trip, it may be the cost of the first night, or 20-30% of the event price. 

Other matters
If you have any additional questions or doubts, please write or call us, we will respond immediately.